Overview
Nest Renovate Online respects your privacy. This policy explains what information we collect when you visit our website, contact us, subscribe to our newsletter or engage us for renovation work, and how that information is used and protected.
By using this website you consent to the practices described here. If you do not agree with any part of this policy, please contact us before using the site further.
Information we collect
We collect information in a few straightforward ways:
- Information you give us. Your name, email address, telephone number, property details and project description when you complete the contact form, subscribe to the newsletter or correspond with us.
- Newsletter information. The email address you provide when subscribing, together with your stated interests and your consent record.
- Enquiry and communications data. The content of messages you send us, including any photographs or documents you choose to share.
- Technical data. Basic information such as browser type, pages viewed and referring site, collected to keep the website secure and to understand which content is useful.
How we use your information
We use your information to respond to enquiries, prepare quotations and project scopes, schedule site visits, deliver renovation services, send the newsletter you requested, keep records of work and warranties, and meet legal, insurance and accounting obligations.
We do not sell your personal information, and we do not share it for advertising run by other companies.
Cookies and similar technologies
Our website uses minimal cookies and similar storage. Essential cookies keep the site functioning properly and secure. Analytics cookies, where used, help us understand which pages visitors find helpful; these are aggregated and do not identify you personally.
You can block or delete cookies through your browser settings. Doing so may affect how parts of the site behave.
When we share information
We share information only where it is necessary to serve you: with trade partners or suppliers working on your project, with professional advisers such as accountants or insurers, with service providers who host our website or email systems, and with authorities where the law requires it.
All partners are expected to handle your information responsibly and only for the agreed purpose.
Data retention and security
We keep enquiry and project records for as long as needed to deliver the service and satisfy legal, warranty and insurance requirements, then delete or anonymise them.
Reasonable technical and organisational measures protect the information we hold, including restricted access and secure systems. No method of transmission over the internet is completely secure, so please contact us if you would prefer to share sensitive details by telephone.
Your rights and choices
You may ask us to:
- Provide a copy of the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete information that we no longer need to keep.
- Stop sending marketing messages at any time.
Send any such request to our studio email address and we will respond within a reasonable period.
Newsletter and unsubscribing
If you subscribe to the Nest Letter, you can leave the list whenever you wish. Every email includes an unsubscribe link, and you can also use the unsubscribe page to be removed immediately.
If you change your mind later, the subscribe page will add you back at any time.
Children
Our website and services are intended for adults. We do not knowingly collect information from children. If you believe a child has provided information to us, contact us and we will remove it.
Links to other websites
Our site may link to external websites, such as mapping or social media services. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies separately.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The revised version takes effect when it is published on this page.
Contacting us
If you have questions about this policy or how your information is handled, please reach out through the contact page or email contact@nestrenovateonline.com.